How can we help you?
Find answers to common questions, troubleshooting guides, and contact information for our support team.
Frequently Asked Questions
How do I connect to the WiFi?
Connect to the guest WiFi network, then open your browser. You'll be redirected to our portal where you can select a plan and pay to get access.
What payment methods do you accept?
We accept credit/debit cards, bank transfers, USSD, and mobile money through our secure Paystack payment gateway.
How long does my session last?
Session duration depends on the plan you purchase. Plans range from hourly access to daily and weekly options. You can view remaining time in the portal.
Can I use multiple devices?
Each purchase is tied to a single device (MAC address). To use multiple devices, you'll need to purchase separate plans for each device.
What if my payment fails?
If your payment fails, no charges will be made. Try again with a different payment method or contact your bank if the issue persists.
How do I get a refund?
Refunds are available within 24 hours of purchase if you experience technical issues preventing service access. Contact our support team with your transaction reference.
Why is my connection slow?
Speed depends on network conditions and the number of connected users. Try moving closer to the access point or reconnecting to the network.
I lost my session. Can I recover it?
Yes! If you have your payment reference, visit the recovery page at /portal/recover to restore your session on your device.
Troubleshooting Guide
Cannot connect to WiFi network
- 1Ensure WiFi is enabled on your device
- 2Forget the network and reconnect
- 3Move closer to the access point
- 4Restart your device and try again
Payment not going through
- 1Check your internet connection
- 2Verify your card details are correct
- 3Ensure sufficient funds in your account
- 4Try a different payment method
- 5Contact your bank if the issue persists
Session expired unexpectedly
- 1Check if your purchased time has elapsed
- 2Use the session recovery feature with your payment reference
- 3Clear browser cookies and reconnect
- 4Contact support if the issue continues
Slow internet speeds
- 1Close unnecessary apps and browser tabs
- 2Disconnect other devices if possible
- 3Move closer to the WiFi access point
- 4Avoid peak usage times if possible
Contact Us
Support Hours
Our support team is available Monday to Friday, 9:00 AM - 6:00 PM (WAT). For urgent issues outside these hours, please email us and we'll respond as soon as possible.
Can't find what you're looking for? Email us at support@zuspot.com